Refund policy

At LoopJoy, customer satisfaction is our highest priority. We want every purchase to meet your expectations. If for any reason you are not completely satisfied, we're here to help with a simple and transparent return and refund process.

1. 30-Day Return Policy

We proudly offer a 30-day free return policy.

You may request a return within 30 days of receiving your order.

2. Eligible Returns

Items are eligible for return if they:

  • Arrive damaged or defective.
  • Arrive with the wrong item or incorrect variant.
  • Are significantly different from the product description.
  • No longer meet your expectations within the return period.

3. Free Return Shipping

LoopJoy provides free return shipping for eligible returns.

Our support team will provide return instructions after reviewing your request.

Please do not return products without contacting us first.

4. How to Request a Return

Please email:

support@loopjoy.store

Include:

  • Order number
  • Customer name
  • Photos (if applicable)
  • Brief explanation of the issue

Our team will normally respond within 24 business hours.

5. Refund Process

After your returned item has been received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method.

Depending on your payment provider, refunds generally appear within 5–10 business days.

6. Exchanges

If you received a defective or incorrect product, we may offer:

  • A replacement item.
  • An exchange for the correct product.
  • A full refund if replacement is unavailable.

7. Order Cancellation

Orders may be cancelled before they enter processing.

Once an order has been prepared or shipped, cancellation may no longer be possible. However, you may still request a return after delivery.

8. Non-Returnable Items

Certain products cannot be returned for hygiene or safety reasons if they have been used, altered, or damaged after delivery.

9. Damaged Packages

If your package arrives damaged, please contact us immediately with photos of:

  • The shipping label
  • The packaging
  • The product

This allows us to resolve the issue as quickly as possible.

10. Contact

For any questions regarding returns or refunds, please contact:

LoopJoy

Website: https://loopjoy.store

Email: support@loopjoy.store

Phone: +1 (604) 346-8032

Address: 305-1428 6th Ave W, Vancouver, BC V6H 4H4, Canada