Shipping policy

Effective Date: January 1, 2022

Thank you for shopping with LoopJoy. We are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, ship, and deliver orders placed through https://loopjoy.store.

Order Processing

All orders are carefully reviewed and prepared before shipment.

  • Processing Time: 1–3 business days
  • Orders are processed Monday through Friday, excluding public holidays.
  • Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please note that processing time is separate from shipping time.

Free Worldwide Shipping

LoopJoy proudly offers FREE Worldwide Shipping on every order.

There are no minimum purchase requirements or hidden shipping fees.

Estimated Delivery Time

Our standard international delivery time is:

7–14 Business Days

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Peak shopping seasons
  • Public holidays

While we work closely with our shipping partners to ensure timely delivery, occasional delays beyond our control may occur.

Order Tracking

Most orders include tracking information.

Once your package has been shipped, you will receive a shipping confirmation email containing your tracking number (when available).

Please allow 24–72 hours for tracking information to update after shipment.

Shipping Destinations

We currently ship to customers worldwide.

If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is entered, shipping delays or additional carrier fees may occur.

Please contact us immediately if you notice an error after placing your order.

Customs & Import Duties

International shipments may be subject to customs inspections or local import regulations depending on your country.

Any applicable taxes, duties, or customs fees imposed by local authorities are the responsibility of the customer unless otherwise stated.

Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery window, please contact us.

Our team will investigate the shipment with the carrier and keep you updated throughout the process.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item
  • Photos of the packaging
  • A brief description of the issue

We will review your case promptly and provide an appropriate solution.

Need Assistance?

If you have any questions regarding shipping, please contact us:

LoopJoy

Website: https://loopjoy.store

Email: support@loopjoy.store

Phone: +1 (604) 346-8032

Address: 305-1428 6th Ave W, Vancouver, BC V6H 4H4, Canada